RCCAO Report – Improving Ontario’s One Call System
Published on: 30/03/2015
A new report from RCCAO reviewed the provincial One Call system and found that excessively late responses to locate requests, often taking weeks or months instead of the legislated mandatory five days, are hindering work on vital infrastructure such as roads, water and sewer systems. Without stricter enforcement, these delays will slow down delivery of these important services.
The report looks at how 10 jurisdictions in the U.S. handle their own One Call systems, including California, Illinois and Massachusetts. Processes in the U.S. have evolved over a longer period of time than in Ontario, and generally work much more effectively. Many of the U.S. states examined have a single enforcement authority for all utility locate laws. Ontario has four separate laws governed by four separate authorities.
A number of recommendations are made in this report, including the need for a much more strict enforcement of the five-day turnaround for locates.
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